Company Information:
Company Name: Genesis Health Products, Inc.
Address: P.O. Box 21178, Keizer, OR 97307-1178, USA
Customer Service Phone: 1-888-674-0412
Email: hello@genesishealthproducts.com

Shipping Methods:
Genesis Health Products, Inc. is committed to ensuring that your orders are delivered promptly and safely. We exclusively use priority mail for all shipments to provide a balance of cost-efficiency and reliable delivery times. Please note that we do not offer express mail services at this time.

Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location but typically range from 3-5 business days after dispatch. Please note that these delivery times are estimates and actual delivery dates may vary.

Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:
Genesis Health Products, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:
Genesis Health Products, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us:
For any questions or concerns regarding your shipment, please contact our customer service team:

Phone: 1-888-674-0412
Email: hello@genesishealthproducts.com

Thank you for choosing Genesis Health Products, Inc. We appreciate your business and strive to provide you with the best service possible.

Genesis Health Products, Inc.
​P.O. Box 21178, Keizer, OR 97307-1178, USA